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Terms & Conditions


This website is owned and operated by Trips and Trails (Proprietor: Tushar Sharma), having its registered office at The Ozone Solitaire, Faridabad. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions, our Privacy Policy, Disclaimer, and any other applicable policies.

If you do not agree with any part of these terms, please do not use our website or services.


1. Use of Website

  • The content on this website is for general information only and may change without notice.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • You may not create a link to this website from another website or document without prior written consent. 

2. Accuracy of Information

  • While we strive to provide accurate and up-to-date information, we do not guarantee completeness, accuracy, reliability, or suitability of any information, products, or services offered.
  • Use of any information or materials on this website is entirely at your own risk. 

3. Intellectual Property

  • All designs, layouts, graphics, and content are owned by or licensed to Trips and Trails.
  • Reproduction or redistribution is prohibited unless in accordance with copyright law.
  • All trademarks not owned by us are acknowledged.
  • All content available on this website, including but not limited to itineraries, tour plans, travel packages, text, graphics, logos, images, videos, designs, layout and any other material, is the exclusive intellectual property of (Trips and Trails)

  • a)Your are strictly prohibited from copying, reproducing, imitating, republishing, distributing, modifying, or creating derivative works of any content or itinerary from this website for any commercial or personal use without our prior written consent.

  • b) Any attempt to copy our work and present it as your own, or use it for your own business, will be considered as copyright infringement and theft of intellectual property.

  • c) If any individual, company, or entity is found to be directly or indirectly copying, imitating, or infringing our content, we reserve the absolute right to initiate strict legal action against them under the Copyright Act, 1957, Information Technology Act, 2000 and other applicable laws of the India.

  • d) Such infringing party shall be liable to receive a legal notice, cease and desist notice, and may be liable to pay damages, legal costs, and compensation. We may also report such infringement to relevant authorities and platforms
     

4. Limitation of Liability

  • We are not liable for delays, cancellations, or changes arising from airlines, hotels, transport providers, natural disasters, strikes, government actions, or any force majeure events.
     
  • We act only as an intermediary between clients and third-party service providers (airlines, hotels, transport companies, etc.) and shall not be held responsible for deficiencies in their services.


5. Governing Law

  • Your use of this website and any disputes are subject to the laws of India.
  • This website and its Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of the use of this website shall be subject to the exclusive jurisdiction of the courts in Faridabad, Haryana.

Privacy Policy

Trips and Trails is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information. 


1. Information We Collect

  • Name, contact details, and email address
  • Demographic details such as preferences and interests
  • Booking-related information (travel details, payment preferences)
  • Other information relevant to customer surveys and offers

2. How We Use Your Information

  • To process bookings and provide services
  • To improve our products and offerings
  • To send promotional emails (only if you opt-in)
  • To contact you for feedback or research
  • To customize your website experience


3. Data Security

  • We use secure systems and encryption to safeguard your data.
  • We never store sensitive payment details such as card numbers.


4. Cookies

  • We use cookies to analyze website traffic and personalize user experience.
  • You may choose to disable cookies in your browser settings, though it may affect website functionality.


5. Sharing Information

  • We do not sell or lease your personal information.
  • Information may be shared only with trusted partners for service fulfilment (e.g., airlines, hotels).
  • We may disclose information if required by law.


6. Controlling Your Information

  • You may opt out of marketing communications anytime by writing to tripsandtrails.bookings@gmail.com.


7. Website Security and Unauthorized Access


Clause 1: Website Security and Prohibition on Hacking

a)Any attempt to hack, gain unauthorised access, introduce viruses, malware, or cause any harm or disruption to our website, servers, or databases is a serious criminal offense.

b) We strictly prohibit any form of hacking, data scraping, data mining, SQL injection, or reverse engineering or our website

c) Any such activity will be treated as a cyber crime under the information Technology Act, 2000 of India. We will take immediate legal action and report the matter to the Cyber Crime Cell of India.


7.1 Client and Vendor Data Protection


Clause 2: Confidentiality and Data Protection

a) All information, data, and details shared by our clients and vendors on our website are strictly confidential.

b) We are committed to protecting your personal information. We do not sell or share your data with any third party for commercial purposes, except as required to complete your booked service.

c) We use standard security measures to protect the website, but you also agree not to share your login ID, password, or OTP with anyone. Any loss due to sharing your credentials will not be our responsibility.


7.2 Fraud & Crime Protection


Clause 3: Limitation of Liability and Fraud Prevention

a) Our company is only a facilitator for travel services. We are not responsible for any fraud, cheating, or misrepresentation done by any third party impersonating our company.

b) All official payments will only be made to our official company bank account / official payment gateway mentioned on the website. If a client or vendor makes payment to any personal account, the company will not be responsible.

c) In case of any cyber crime, financial fraud, or misuse of our brand name, the company reserves the right to file an FIR and initiate criminal proceedings.

Disclaimer

  • The information provided on this website is for general purposes only. While we strive to keep it accurate, we make no warranties about completeness, reliability, or availability.
  • We are not responsible for external links or third-party websites mentioned on our platform.
  • We make every effort to keep the website available, but are not liable for downtime due to technical issues beyond our control.

Booking & Payment Policy

We request our valued clients to kindly read and understand our booking and payment policy carefully before confirming a package. This ensures transparency and a smooth travel experience for both parties.

Payment Structure

Depending on the type of package booked (domestic or international), the following payment terms will apply:

Option 1: Domestic Packages (Short Duration)

- 20% of the package cost at the time of booking (non-refundable, confirms the booking).

- 80% balance payment to be made at least 7 days before the departure date.

Option 2: International / Premium Packages

- 30% of the package cost at the time of booking (to secure hotels, flights, transport).

- 30% of the package cost to be paid within 30–45 days of booking.

- 40% final balance to be paid 15 days before departure.

Option 3: Peak Season / Last Minute Bookings

- 50% advance payment at the time of booking.

- Remaining 50% balance to be paid at least 10 days before departure.

Important Notes

- Advance payment is non-refundable under any circumstances.

- Failure to make payments on time may lead to auto-cancellation of the booking without refund.

- Payment can be made via Bank Transfer, UPI, Credit/Debit Card, or other approved methods.

- Certain special packages, peak season departures, or international tours may have stricter payment terms, which will be informed at the time of booking.

By confirming your booking with us, you agree to abide by the above terms and conditions.

Cancellation & Refund Policy

At Trips and Trails, cancellation and refund terms depend on the type of service booked.

1. Flights

  • Cancellations and refunds are strictly as per the airline’s policy.
  • Service charges may apply in addition to airline cancellation fees.

2. Hotels & Resorts

  • Refunds depend on the property’s individual cancellation rules.
  • Seasonal conditions and notice periods may affect eligibility for a refund.

3. Holiday Packages

  • Customized packages are generally non-refundable unless specifically mentioned.
  • Partial refunds, if applicable, are subject to supplier approval.

4. General Refund Terms

  • Refund processing time: 7–14 working days after approval.
  • Refunds will be credited to the original mode of payment.
  • In case of no-show or last-minute cancellations, refunds may not be applicable.
  • The company will not be held responsible for any delay, rescheduling, or cancellation due to weather conditions, political strikes, natural calamities, or other situations beyond our control (Force Majeure).
  • In such events, every effort will be made to arrange suitable alternatives. However, refunds or compensations will depend on supplier policies (hotels, transport, etc.)
  • We strongly recommend travel insurance to cover unforeseen expenses.